Effective June 6, 2017
Church and Casualty Insurance Agency, Inc. (“Church & Casualty”) values your business and the trust you have placed with us. In the course of our business relationship with you, we collect information about you that is necessary to provide you with insurance products and services. We treat this information as confidential and recognize the importance of protecting it. We value your confidence in us.
This notice describes our privacy practices regarding information about our customers and former customers that obtain insurance products or services from us for personal or business purposes. When state law is more protective of individuals than federal privacy law, we will protect information in accordance with state law consistent with the requirements of federal preemption.
Information We Collect
We collect and maintain information about you to provide you with the coverage, product or service you request and to service your account.
We collect certain information (“nonpublic personal information”) about you and/or your organization (“you”) from the following sources:
Information we receive from you on applications or other forms, such as your social security number, federal tax ID number, assets, income, and property information;
Information about your transactions with us, our affiliates or others, such as your policy coverage, premiums, and payment history;
Information we receive from other agents, brokers, administrators, investigators, insurance support organizations, legal counsel, consumer reporting agencies, and governmental reporting agencies, such as motor vehicle records, credit report information and claims history;
Claims, billing, payment history, and other transaction information we receive from you, or affiliates and others; and
Information from your visits to websites we operate, use of our mobile sites and applications, use of our social media sites, and interactions with our online advertisements.
How We Protect Your Information
At Church & Casualty, our customers are our most valued assets. Protecting your privacy is important to us. We restrict access to your nonpublic personal information to those individuals, such as our employees and agents, who provide you with, and support, our products and services. We require those individuals to whom we permit access to your customer information to protect it and keep it confidential. We maintain physical, electronic, and procedural safeguards that comply with applicable federal and state regulatory standards to protect your nonpublic personal information. We do not disclose any nonpublic personal information about you, as our customer or former customer, except as described in this notice.
Information We Disclose
We may disclose the nonpublic personal information we collect about you, as described above, to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements and to other third parties, all as permitted by law. We do not sell any nonpublic personal information to mailing list companies or mass marketing companies. We treat your nonpublic personal information as confidential.
We may disclose nonpublic personal information to affiliates and nonaffiliated third parties to put into effect, administer, or enforce your insurance policies, including, but not limited to, insurance companies, claims administrators, governmental agencies, appraisers, auditors, loss control consultants, inspectors, and other insurance support services, affiliates or third parties for the purpose of conducting an audit of the services provided, lienholders, mortgagees, or other persons or entities with a legal or beneficial interest, and personal or agencies lawfully entitled pursuant to a subpoena or court order.
We are permitted to disclose nonpublic personal information (1) to process your transaction with us, for instance, to determine eligibility for coverage, to process claims or to prevent fraud; (2) with your written authorization, and (3) otherwise as permitted by law.
We reserve the right to change our privacy practices in the future, which may include sharing nonpublic personal information about you with nonaffiliated third parties. If we make changes to our privacy practices, we will provide you with a revised privacy notice.
Our website privacy notice, attached hereto and located at ccia.com, contains additional information particular to website use. Please pay careful attention to those notices if you transmit personal information to Church & Casualty over the Internet.
Church & Casualty’s policy is to protect the confidentiality of the individually identifiable information that you provide, and to limit access to that information only to those with a need to know. Church & Casualty may collect your name, address, phone number and e-mail address at this site. We will use this information to provide you information you request to refer you to an insurer, a third party service provider or to comply with a legal requirement. When you encounter a screen in this site that asks for information you do not want us to have or use, you should not proceed further with that screen.
We may have agreements with third parties that allow you to go to their website from our Website. If you go to these sites from our site, you may be asked to give non-public personal information for access to their services or products. You may become a part of that business’ customer base and be subject to their policies regarding the handling of customer data.
Our policy is to restrict access to nonpublic personal information about you only to those employees who need to know that information to provide products or services to you or to provide necessary technical support. We require the employees with access to your nonpublic personal information, including your social security numbers, to use safeguards against unauthorized access, use and unlawful disclosure. We require our employees to adhere to high standards of ethics and integrity in performing their jobs and conducting business. We also require the same standards of confidentiality from the service vendors that assist us. When you are on any website that asks you for confidential information, you should check to see if the information being transmitted is encrypted in order to increase the security of your information.
In addition to the information you provide us, we collect information about your activities while you are at our site. While you are logged in our site, we log IP addresses (a number assigned to your computer when you use the Internet), browser and platform types, domain names, access times, referral data (the last site or URL you visited before logging into our site and the first site or URL you visit after leaving our site), and your activity while using or reviewing our site. We obtain the information by using cookies.
Right to Preserve and Disclose
Church & Casualty may preserve for any period of time it deems appropriate all information you provide. Church & Casualty may also disclose information you provide if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) complete your transaction; (b) comply with legal process; (c) enforce this Agreement; (d) respond to claims that any materials on this Site violate your rights or the rights of third parties; (e) protect the rights, property, or personal safety of Church & Casualty, its users and/or the public; or (f) in the event that all or substantially all of Church & Casualty assets are acquired by a third party.
We reserve the right, at any time, to change or modify our policies on the use of information you provide us, and will post the revised policy on our Website. We, therefore, recommend you review this policy statement each time you may be asked to give us personal information after accessing this site.